Where can I get help?

Use this FAQ page, the contact form, or in-product help pages for platform-specific issues.

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Frequently asked questions

Answers about Downloader Tools, platforms, copyright, and your AdvanzoTools account.

You may only download content you own or have explicit permission to use. DownloaderTools is a tool—compliance with copyright law and platform terms of service is your responsibility.

Paste a supported public URL, preview the available media, confirm copyright compliance, and download. We fetch metadata and media links without storing your social media passwords.

We support Instagram, TikTok, Facebook, Twitter (X), Pinterest, Threads, Reddit, and direct public media URLs. More platforms may be added over time.

Guest users can preview media when allowed by site settings. Creating a free account is required to complete downloads and track your history.

Copyright confirmation helps ensure you understand that you must have rights or permission to download and use the content. This protects both you and DownloaderTools.

No. DownloaderTools only works with publicly accessible URLs. Private profiles, locked posts, and login-gated content are not supported.

Yes. Free accounts have a daily download limit configured by the site administrator. Limits help prevent abuse and keep the service available for everyone.

Downloaded files may be cached temporarily for delivery. We recommend saving files to your device promptly. Retention policies are configurable by administrators.

Yes. You can create an account with email and password or continue with Google. Additional providers may be added later. If your email already exists, we link the social account to your existing profile.

Verify the URL is public and supported, then try again. If the issue persists, contact support with the URL and error message so we can investigate.